Customer Mission Success Manager

City

Vilnius/ Kaunas (Lithuania)

Position

Software Engineering

In this role you will be representing the client – overseeing the whole project process after launching the satellite, reacting to occurring problems and setting priorities to internal NanoAvionics teams. You will be the direct point of contact to the client, preparing weekly reports and status updates on the mission.

As customer mission success manager, you will:

  • Leading Weekly in-orbit Status Updates meetings
  • Keeping timelines for projects updated frequently
  • Supporting Mission Assurance Engineers
  • Handling critical situations and client escalations
  • Gathering information from other departments if needed
  • Representing customer: making sure mission goes according to requirements, customer is notified on mission progress and customer is happy with mission results (gathering feedback, pulse checks)
  • Creating action plans with timelines and tracking the progress of the plan set
  • Providing official period reports for Customer on the mission progress
  • Support of Customer regarding any question related to mission
  • Participating in most meetings with clients

We expect you to:

  • Have good customer support experience
  • Keep calm and control difficult situations
  • Have project management experience with multiple projects
  • Have work experience on actions plans and timelines
  • Be familiar with official reports preparatio

Nice to have:

  • Basic programming knowledge

 

Salary

  • Starting from 2600 euros gross/ a month
  • The final offer will depend based on the level of competencies and experience
Perks
  • Flexible work hours and possibility to work remotely
  • LAN parties with CS tournaments and sci-fi movies in cinemas (yes, geeky squad, what can we say)
  • Team events - airsoft, curling, parties, orienteering and much more
  • Monthly budget for sports – you choose and we got you covered (250 euros per year)
  • Private Health Insurance (after 1 year)
  • Paid days off if you are not feeling well
  • Workshops, industry related trainings or meetups (doesn’t matter if you want to be like Han Solo or Luke Skywalker, just tell us which skills you wish to boost)
  • Free parking, bike shed, shower, table tennis, mini-football and company merch (the basics, but nice to have)
  • Oh, did we mention space? Possibly it’s your once-in-a-lifetime chance to launch your creations to space!
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