Technical Support Engineer - NanoAvionics
Contact
Careers

Technical Support Engineer

  • Location

    Vilnius, Lithuania / Hybrid

  • Department

    Mission Control and Customer Support

  • Type

    Full-time

NanoAvionics team is looking for Technical Support Engineer! In this role, you will serve as the primary owner of our Service Desk operations, ensuring customers receive timely, accurate, and professional support across software and hardware inquiries. You will work directly with satellite operators, engineering teams, and product specialists to troubleshoot issues, resolve incidents, and continuously improve the end-to-end customer experience.

This position is ideal for someone who enjoys solving complex technical problems, communicating clearly, and working collaboratively in a fast-paced aerospace environment. You will also play a key role in customer enablement by preparing and delivering trainings on our mission operations platform, satellite operation procedures, and related tools.

As a Technical Support Engineer, you will:

  • Prepare and deliver customer trainings virtual or onsite on platform usage and satellite operations
  • Act as the primary owner of the Service Desk ensuring customer inquiries are categorized prioritized and resolved within agreed SLAs
  • Perform hands on troubleshooting of both software and hardware issues resolving as many cases as possible before escalation
  • Provide clear timely and professional communication with customers across Service Desk email and Teams
  • Prepare structured and detailed information for escalations to internal teams when needed
  • Monitor key support metrics e.g. response and resolution times and drive improvements to enhance support performance
  • Maintain and optimize Service Desk workflows to ensure consistent transparent and efficient operations
  • Capture recurring issues and customer insights sharing them with Product Engineering and other teams to support product improvements
  • Develop and maintain training materials such as presentations guides updating them based on product changes
  • Stay up to date with product knowledge changes and new releases to provide accurate and relevant support

We expect you to have:

  • Bachelor’s degree in engineering computer science or related field or equivalent experience
  • Experience in technical support IT service management or customer facing engineering role
  • Strong troubleshooting skills across software and hardware domains
  • Excellent communication skills and ability to translate technical concepts for diverse audiences
  • Ability to manage multiple tasks prioritize effectively and work in a fast paced environment
  • Familiarity with service desk tools and ITSM principles experience with Jira Service Management is a plus
  • Ability and willingness to conduct technical trainings for customers
  • Strong sense of ownership and customer centric mindset

Nice to have:

  • Experience working with satellite systems ground segment tools or mission operations software
  • Knowledge of scripting or automation tools e.g. Python Bash PowerShell
  • Understanding of networking Linux systems or embedded hardware troubleshooting
  • Experience in SaaS or technical product support environments
  • Previous experience preparing documentation guides or technical training content

Salary:

  • Starting from 2300-3100 euros gross/ a month
  • The final offer will depend on the level of competencies and experience
Apply

PERKS & BENEFITS

We ensure

  • FOCUS ON SOLUTIONS, NOT REPETITIONS
    Creating innovation without engaging in repetitive production.
  • PROFESSIONAL AUTONOMY & TRUST
    Result-oriented working hours with the possibility to work remotely.
  • COLLABORATION WITH LEADING GLOBAL SPACE COMPANIES
    Possibilities to cooperate with industry giants such as SpaceX and NASA.

We offer

  • GROWTH OPPORTUNITIES
    More than 75% of our leadership has developed within the company and more than 12% of employees have expanded their expertise through horizontal moves.
  • PERSONAL & PROFESSIONAL DEVELOPMENT
    Workshops, global conferences and industry meetups.
  • TEAM CLUBS
    From airsoft, motorsports to a pilot club - numerous interest groups based on team hobbies.

We provide

  • Quarterly budget for sports of your choice
  • One fully compensated volunteering day per year
  • Employee referral program
  • 2 fully compensated sick leave days per year
Apply

    I would like to receive up-to-date information about NanoAvionics products and industry news. No more than two emails per month, you can unsubscribe any time.

    I understand, that NanoAvionics can store and analyze data entered in this form along with my browsing activities in order to fulfill my request and/or provide an improved user experience. Read our privacy policy

    0 500

    At NanoAvionics we are always looking for talented people to join our professional team. Sounds like you?
    See open positions